Account Settings

Manage your NAVI account

Subscription

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Notifications

Receives stock reorder suggestions when you click "Email Buyer" on a product.

Product Data Source

Optional

Connect a product feed to display images, prices, and product details in the Retaining emails and Customer View pages. If no feed is configured, NAVI will use images from Shopify directly.

Shopify Sync

Sync orders, companies and inventory from Shopify — choose your date range

Email Sender Domain

Send Retaining emails from your own domain — builds trust and improves deliverability
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Product Metafields

Synced nightly

Define which Shopify product metafields to sync nightly into the inventory data. Find metafield keys in Shopify Admin → Products → any product → scroll to Metafields. Example: custom.colors_select_ — enter namespace as custom and key as colors_select_.

Audience Exclusion Rules

Always applied

The following rules are applied automatically to every retaining audience — both in the dashboard preview and in the nightly email scheduler. No configuration is needed.

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KONKURS exclusion
Any customer whose company name contains "KONKURS" (case-insensitive) is permanently excluded from all retaining emails and audience counts. This covers companies in bankruptcy or receivership. The check runs on both the dashboard preview counter and the actual nightly send — these customers will never receive an email regardless of which rule or trigger is used.
Matching is automatic — no maintenance required. If a company name changes and no longer contains "KONKURS", they will re-enter audiences on the next scheduler run.
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Unsubscribed customers
Customers who have clicked the unsubscribe link in any email are permanently excluded from all future sends. This is tracked in the sent log and applied automatically on every scheduler run.
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No email address
Customers without an email address in Shopify are always excluded — they cannot receive emails regardless of audience match.
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Manually blocked customers (No Email List)
Customers added to the No Email List in the Customer Selection tab are permanently excluded from all retaining emails. This is a manual block managed by your team — use it for customers who have requested no contact, are under legal dispute, or for any other reason require permanent exclusion beyond the automatic KONKURS filter. Unblocking a customer removes the exclusion immediately on the next scheduler run.

Team Members

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