For Shopify B2B & B2C merchants

Know your customers.
Before they leave.

NAVI turns your Shopify B2B & B2C order data into clear intelligence — who's buying, who's drifting, and exactly what to do about it. No spreadsheets. No guesswork.

14-day free trial · No credit card required · Setup in under 10 minutes

navi-intelligence.com
NAVI
Sales Overview
Customer Selection
Retaining
Prediction
10 min
Average time from signup
to first insight
100%
Shopify-native — no
manual data exports
4
Modules covering the full
B2B retention lifecycle
3
Modules covering the full
B2C retention lifecycle
What's included

Four modules.
One clear picture.

Everything a B2B Shopify store needs to understand, retain, and grow its customer base — without a data team.

Module 1

B2B Overview

Your full revenue picture in a single view. Monthly trends, top-performing countries, customer segments, and a live count of who's buying vs. who's gone quiet.

  • Revenue by month, country, and customer segment
  • Active vs. at-risk customer counts — always up to date
  • Top SKUs and bestsellers by region
  • Full order history with search and filtering
NAVI Sales Overview Customers Retaining Prediction Lumora ⚙
2025 2026 All time
5.715
Orders
51.4M
Revenue (DKK)
1.999
Active Customers
Monthly Revenue
Jun 2024 Mar 2026
Module 2

Customer Selection

Build precise customer segments in seconds. Filter by country, order frequency, revenue tier, last order date, or buying pattern — then act on them directly.

  • Multi-dimensional filtering across all order history
  • Identify "never ordered", "lapsed", and "high-value" segments
  • Export or email directly from the selection view
  • Save segments as reusable rules for Retaining
NAVI Sales Overview Customer Selection
Create Customer View
Search customer…
🇩🇰 Maison Blanc ApS (DK)
Product mode
✦ Auto — Bestsellers in customer's country
Recent Views
🇩🇰
Maison Blanc ApS
23 SKUs · 2h ago
🇩🇪
Haus & Stil GmbH
18 SKUs · 1d ago
🇸🇪
Nordisk Interiör AB
31 SKUs · 3d ago
Module 3

Retaining

Automated email sequences that trigger when customers go quiet. Send personalised re-engagement emails — including dynamic product recommendations — without touching a spreadsheet.

  • Rule-based triggers: "no order in 60 days", "lapsed high-value"
  • Dynamic product recommendations pulled from your Shopify catalog
  • Open and click tracking per email sent
  • Built-in templates — ready to use on day one
NAVI Retaining
Active Rules
Win-back 60d
No order in 60 days
42 sent
High-value lapsed
Revenue > €5k, inactive 90d
18 sent
New customer follow-up
First order < 30 days ago
91 sent
Preview: Win-back email to Sarah at Normann Copenhagen
Hi Sarah, we miss you 👋
It's been 63 days since your last order. Here are the top sellers in Denmark right now…
+ 3 product cards
Module 4

Prediction

Know who's likely to order next — and who you're about to lose. NAVI scores every customer based on their order history and surfaces the ones that need attention before it's too late.

  • Reorder likelihood score for every active customer
  • Churn risk signals based on buying cadence
  • Seasonal pattern detection by country and SKU
  • One-click: send a reactivation email to predicted churners
NAVI Prediction 🌙 Auto-synced nightly
📦 Stock Status
Product / SKU
In stock
3M forecast
Status
Nordic Linen Throw
NL-442
128
240
🔴 Buy now
Studio Ceramic Vase
SC-221
95
180
🟡 Watch
Oak Side Table
OS-089
412
310
🟢 OK
Wool Blanket Set
WB-107
18
95
🔴 Buy now

3 Modules covering the full
B2C retention lifecycle

The same Shopify intelligence, rebuilt for direct-to-consumer. Every module adapts to individual buying behaviour — so you know exactly which customers to reach, when, and with what.

B2C Module 1

Consumer Overview

Your D2C revenue at a glance. See which products drive repeat purchases, which customer segments are growing, and where churn is happening — updated nightly from Shopify.

  • Revenue by day, week, month — any period
  • New vs. returning customer split
  • Top products and bestselling categories
  • Churn risk — customers gone quiet
NAVI B2C Overview Retaining Prediction
€182k
Revenue this month
4,218
Active customers
847
At-risk (60d+)
Top Products
Nordic Linen Set312 sold
Oak Tray Small287 sold
Ceramic Mug Set241 sold
B2C Module 2

Consumer Retaining

Automated email sequences that trigger when individual consumers go quiet. Send personalised re-engagement emails with dynamic product picks — all from Shopify data, no spreadsheets.

  • Win-back emails after 30, 60, 90 days silent
  • Post-purchase follow-up sequences
  • Dynamic product blocks based on purchase history
  • Open rate and conversion tracking
✉ Active B2C Rules
Win-back · 60 days silent
Consumer inactive 60+ days
1,204 sent
Post-purchase follow-up
First order ≤ 7 days ago
589 sent
Preview: Win-back to Emma T.
We miss you, Emma 👋
It's been 63 days since your last order. Here are items we think you'll love based on what you've bought before…
B2C Module 3

Consumer Forecast

Know which consumers are likely to buy again — and which ones you're about to lose for good. NAVI scores every customer based on their individual purchase patterns.

  • Reorder likelihood score per consumer
  • Churn risk based on buying cadence
  • Seasonal trend detection by product
  • One click: email at-risk customers
📊 Consumer Churn Risk
Customer
Last order
Risk
Emma Thornton
63d ago
🔴 High
Lucas Müller
41d ago
🟡 Medium
Sofie Andersen
12d ago
🟢 Low
Start with B2C Shopify →

Simple, flat pricing.

No per-seat fees. No setup costs. All plans include the full feature set and a 14-day free trial.

Starter
€299 /mo
billed monthly
  • All 4 modules
  • Up to 5,000 orders/month
  • Up to 2,500 customers
  • Up to 15 B2B catalogs
  • 1,000 emails/month
  • Nightly auto-sync
  • Email support
Start free trial
Ideal for stores under €2M revenue
Scale
€499 /mo
billed monthly
  • All 4 modules
  • Unlimited orders
  • Unlimited customers
  • Up to 35 B2B catalogs
  • 20,000 emails/month
  • Nightly auto-sync
  • Dedicated onboarding
Start free trial
Ideal for €10M+ revenue
Enterprise
Custom pricing
tailored to your scale
  • All 4 modules
  • Unlimited everything
  • 35+ B2B catalogs
  • Unlimited emails
  • Dedicated account manager
  • Custom integrations
  • SLA guarantee
Contact us →
Large-scale operations & agencies

Simple, flat pricing.

No per-seat fees. 3 plans that grow with your store. 14-day free trial — no credit card needed.

B2C Starter
€99 /mo
billed monthly
  • All 3 B2C modules
  • Up to 5,000 orders/month
  • Up to 3,000 consumers
  • 2,000 emails/month
  • Nightly auto-sync
  • Email support
Start with B2C Shopify →
Ideal for stores under €500k revenue
Most Popular
B2C Growth
€199 /mo
billed monthly
  • All 3 B2C modules
  • Up to 25,000 orders/month
  • Up to 15,000 consumers
  • 8,000 emails/month
  • Nightly auto-sync
  • Priority support
Start with B2C Shopify →
Ideal for €500k–€3M revenue
B2C Scale
€349 /mo
billed monthly
  • All 3 B2C modules
  • Unlimited orders
  • Unlimited consumers
  • 25,000 emails/month
  • Nightly auto-sync
  • Dedicated onboarding
Start with B2C Shopify →
Ideal for €3M+ revenue

Ready to see your
B2B data clearly?

Start your 14-day free trial. No credit card. No commitment.

Start free trial — B2B Start with B2C Shopify →